Frequently asked questions

Yes. Trailer Bid is a Neighbors Trailer site. Every rental arranged here is a Neighbors Trailer booking.

Nothing, and you do not need a card. Posting is not a booking and commits you to nothing.

Bidding runs for 24 hours after your request goes live. Prices lock when it closes and you have time to decide after that. We will email you when bidding closes and again before the deadline.

If nothing has come in by halfway, we widen the search to a larger radius. If the request still attracts no bids, we will tell you. Suppliers can bid above your budget, so no bids at all usually means thin supply near that site or dates that don’t suit. You can repost at any time.

Each supplier sets the price they want to receive, and Neighbors Trailer adds its fees on top so you compare one complete number per supplier. The price you accept is final: it covers the rental, delivery and return, and Neighbors Trailer’s fees. Only tax (added at checkout where it applies) and a refundable deposit, listed separately because it comes back to you, sit outside it.

A rental of 30 days or less is one booking, and you commit to the whole of it. A longer rental runs as consecutive bookings of up to 30 days each, at the monthly rate you accepted; a shorter final period’s rent is charged only for the days it covers. You commit to one period at a time, and you can end the rental after any period by telling us before it ends. Your supplier is committed for the whole rental at their price, so your rate is held.

Nothing is reserved until each booking is made, and each is made shortly before its period begins. If a supplier becomes unavailable we will tell you and find a replacement where we can. If we cannot, you are not charged for that period and you can end the rental with no penalty.

Once a booking is confirmed, and only the supplier you chose. While suppliers are pricing, they see the metro area, not the address, the gate code, your phone number or your email.

Yes. They receive a read-only view of the comparison. They cannot act for you. You still make the choice.

Yes, if your company is approved for purchase-order terms. Choose them when you create your account, or have an administrator apply later from your company details. We review applications and email you the result, and until then you can pay by card.

Cancellation is governed by the Neighbors Trailer Terms of Use.

Yes. Delivery to your site and collection at the end are priced in before you compare: inside one total on a rental of 30 days or less, and shown once beside the monthly rate on a longer one. There is no separate delivery conversation after you have chosen.

Per mile, round trip: the distance to your site multiplied by the supplier’s per-mile rate, doubled, because the trailer is delivered at the start and collected at the end. Each supplier sets their own rate.

Substantially. Across 8,555 Neighbors Trailer bookings from November 2025 to August 2026, the median daily rate fell about 60% between a one-to-three-day rental and one of thirty days or more. That is what rates have done, not a quote.

Two things sit outside the quoted price and both are named before you post: tax, added at checkout where it applies, and the refundable security deposit, which is listed separately because it comes back to you. Cancellation is governed by the Neighbors Trailer Terms of Use.

List a trailer with Neighbors Trailer. When a contractor near you posts a request that matches your trailer, you can be invited to bid.

No. You can decline and tell us why, which helps us send you better jobs. Ignoring an invitation costs you nothing.

The whole rental period. A rental of 30 days or more is several consecutive bookings, and winning commits you to all of them. The contractor rents month to month and may end the rental after any 30-day period; if they do, you are paid for the periods that were booked and nothing further.

No, and neither does winning. You can keep taking other bookings. Availability is checked again each time a booking is made.

The same way as any Neighbors Trailer booking: at the end of each booking. You set your rate and receive it in full, because the Neighbors Trailer fee is added on top for the contractor rather than taken out of your number. Your delivery charge comes to you in full as well, with no commission taken.

You can withdraw and bid again any time before bidding closes. After it closes, prices are locked.

Tell us as soon as you know. If it happens before a booking is made, we will look for a replacement. If it happens mid-rental, you stop receiving Trailer Bid invitations and the cancellation policy in your existing terms applies.

The contractor who posted the request, and anyone they send the comparison to for approval. No other supplier sees it, and no supplier sees how many others bid.